-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- external hard DISKS not detected

Create an account on the HP Community to personalize your profile and ask a question
07-29-2013 11:12 AM - edited 07-29-2013 11:14 AM
I recently encountered a problem in recognising external hard disks of any company. But the usb recognises pen drivers mouse, card readers etc....can anyone help me pls.
I am using HP pavilion G6 2005ax win7 ultimate.
Solved! Go to Solution.
Accepted Solutions
08-14-2013 09:37 AM
If it is not giving an error message but it is letting you manually assign a drive letter, then the automount may be disabled (enabled by default). See jeffsrawr's answer in this thread to enable/disable automount.
07-30-2013 12:02 PM
What does disk management look like with the USB external HDDs connected?
Go to Start, search for disk management, and open this result.
There should be a test representation of what drives are connected and a graphical representation. If possible, please post a screenshot of the graphical representation in disk management.
07-30-2013 12:22 PM - edited 07-30-2013 12:23 PM
It is external hard disk,not an internal one.
I could see it showing in disk management but couldn't find in windows explorer(my computer)....
what is the solution...
it happens to all external harddisks i try....but could see it getting detected in other laptops.
08-07-2013 08:43 AM
If you right-click the external drive in disk management, what options do you get? Is there any option related to the drive letter? If so, select it and see if you can assign it a drive letter.
08-13-2013 01:08 PM
To clarify, what happens if you manually assign a driver letter to Disk 1 in disk management? One of two things will happen: it will assign the driver letter and remember it for this drive (provided something else doesn't sue the driver letter as well) or it will give an error message providing more insight into the issue. If the system is working properly, you should only need to assign a driver letter once (in reality, it should happen automatically).
I suspect that the system will give an error message when trying to manually assign a driver letter since it is not doing this automatically.
08-14-2013 05:24 AM
i didn't get neither of the two.
There is no problem while removing the hard disk after assigning the path and inserting it again. What is it is i hav to give the drive path again if i have shutdowned the system and tried again.
08-14-2013 09:37 AM
If it is not giving an error message but it is letting you manually assign a drive letter, then the automount may be disabled (enabled by default). See jeffsrawr's answer in this thread to enable/disable automount.
08-19-2013 01:34 PM
You are most welcome. I'm glad it is now working for you.
Thanks for updating the community. 🙂