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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-18-2017 06:02 PM

HP Recommended
Product: hp touchsmart 310
Operating System: Microsoft Windows 10 (64-bit)

Sorry this is in the wrong section, options were very limited. I have been given a touchsmart 310 running windows 10, I Can not  install or change anything because I am not logged in as the administrator but I cannot find the account to log in to  matter what I try so I think my best option is to do a factory reset, but I dont know if  will I need the windows key. Has anyone everdone this reset & did you need your windows key & am I going to be able to do the reset without being logged in as the administrator.

2 REPLIES 2

‎03-18-2017 06:23 PM

HP Recommended

Hi,

 

There are many HP Touchsmart 310, it must be HP touchsmart 310-something such as

 

        http://support.hp.com/au-en/document/c02622055

 

I don't think it has Windows 10 pre-installed and you may not be able to do factory restore because you need Admin password which you don't have. My suggestion: clear everything and install fresh Windows 10

 

1. Create Windows 10 installation media using the following instructions

 

     https://www.microsoft.com/en-au/software-download/windows10

 

2. Use the media to install Windows 10 to your machine, skip the step to enter the product key and continue,

 

3. Go online and Windows 10 will automatically activate using the key in the BIOS.

 

Please note: you must install Windows 10 version/edition which is on the machine now, you can't change to other version/edition (ie can't change from Home to Pro for example.

 

Regards.

BH
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‎03-19-2017 06:29 PM

HP Recommended

Hi, Thank you for your reply, Sorry the pc is a touchsmart 310-1025a, I used the link you gave & was going to create a win10 installation disc ( using my laptop)but the info tells me I need administrator rights to be able to run it.

Is there any other way to just access the administrator account, it is password protected why is made so hard to just find this account & be able to sign in.

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