Sorry this is in the wrong section, options were very limited. I have been given a touchsmart 310 running windows 10, I Can not install or change anything because I am not logged in as the administrator but I cannot find the account to log in to matter what I try so I think my best option is to do a factory reset, but I dont know if will I need the windows key. Has anyone everdone this reset & did you need your windows key & am I going to be able to do the reset without being logged in as the administrator.
I don't think it has Windows 10 pre-installed and you may not be able to do factory restore because you need Admin password which you don't have. My suggestion: clear everything and install fresh Windows 10
1. Create Windows 10 installation media using the following instructions
Hi, Thank you for your reply, Sorry the pc is a touchsmart 310-1025a, I used the link you gave & was going to create a win10 installation disc ( using my laptop)but the info tells me I need administrator rights to be able to run it.
Is there any other way to just access the administrator account, it is password protected why is made so hard to just find this account & be able to sign in.
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