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04-19-2017 03:56 PM
Product: hp envy 15 notebook pc
Operating System: Microsoft Windows 10 (64-bit)
laptop freezes after losing internet connection randomly.
cannot reset to earlier recovery point
cannot reset to factory settings
"fatal error" message
windows key not working
"ask me anything" not working
1 REPLY 1
04-19-2017 05:06 PM
Immediately after powering on start tapping the Esc key. This should open a menu with choices such as F2 System Diagnostics. Tap F2 and run the tests.
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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