Note on archived topics.
03-05-2012 04:19 PM
My sons K-12 supplied homeschooled HP Notebook quit working. It is not loading Windows 7 OS. It is giving a Hard Disk 1 Fault and Hard Disk 1 quick (303) code.
Along with a start up fail.
Does this mean the hard drive is toast? And he needs a new notebook?
03-05-2012 05:26 PM - last edited on 04-18-2016 04:29 PM by OscarFuentes
Yes, the HDD has gone bad and you will have to replace the HDD.
I would also suggest you to run the startup test by tapping F2 as soon as you power on the system.
More details about the test http://support.hp.com/us-en/document/c01443317
Details on Troubleshooting http://support.hp.com/us-en/document/c01443371
You can buy one from a local store or also from http://partsurfer.hp.com (by using the product # of your notebook)
03-05-2012 11:28 PM
Thank You Mahadev, I did do the Start up test. That is how I got the code and faults. I have a new one coming and should be here in a week. My understanding the Notebook was new and still under warranty? We only had it for 6 months. And it belonged to the school. So no biggie. They are just going to replace it. But thanks for the information and time to respond to my post.
05-23-2012 04:48 PM
have the same issue....bought machine from wholesale warehouse fully loaded...the microsoft product key is on the bottom but I did not receive a recovery disk and the machine is 18 months old...what can i do to get the hdd installed and loaded with the o/s windows 7?
05-23-2012 07:36 PM - last edited on 05-14-2015 02:41 PM by Omar-E
Recovery disc are not shipped with the notebook, but however HP provides an option to create a recovery disc when the sytsem is working fine.
Now that the HDD has failed you will have to purchase a set of recovery disc from HP assuming that the system is out of warranty. The below link has info to order the RCD.
01-08-2013 02:12 PM
You can try running the hard drive test in BIOS to confirm (should be in a storage or diagnostics menu).
I recommend using a hard drive that is at least the same size or larger in capacity.
If you do not have recovery disks or a full copy of Windows to install, then you will need to order a set from HP.
The product number did not list anything for me. Could you provide the full model name (g6-xxxx)?
02-25-2013 03:30 PM - edited 02-25-2013 04:08 PM
@ggtops with the product # LW437UA#ABA I was able to find the HDD that was shipped with the notebook was a 250 GB (5400RPM).
"hard disk 1 quick" (303) is a general error message that indicates that the HDD has to be replaced.
If your system is covered under warranty with HP then contact tech support so they can replace it for you.
If not covered under warranty then can order the HDD and recovery disc from HP.
To purchase HDD online you can visit www.partsurfer.hp.com and use the product # to search for compatable HDD for your notebook.