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ankp
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Message 1 of 7
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hard disk long DST test failed

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Product Name : HP G72

Operating System : WIN7

Problem : after booting Windows black screen, booting sound is on, sometimes black screen while using the PC

Test done : Hard disk extensive test result : SMART Check Passed, Short DST Passed, Long DST Failed

Failure ID : 90FLHG-54L75F-9XLO3G-61FQ03, product ID WU889EA#AKD

Please help.

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DavidPK
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Message 2 of 7
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Hi,

 

The long Disk Self Test ( DST ) failure would indicate that the Hard Drive is failing and needs to be replaced.

 

If your notebook is still under warranty, contact HP (with the 24 character error code for the long dst failure) and arrange to have the drive replaced - you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

 

Regards,

 

DP-K

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iSaulM
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Message 3 of 7
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Hey DP-K, I bought my laptop during Black Friday sales and so I don't have warranty. I also have the same problem. Where can I buy the exact hard drive I need if it's a Pavilon touchsmart?
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tofi
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Message 4 of 7
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Hi,

Can  u please tell me more obout this problem :

HARD DRIVE LONG DST CHECK : FAILED

FAILURE ID : Q0E0WM 7KJ7QP XD7V6J 61F803

PRODUCT ID : G2897EA#UUG

Thaink you

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Cnc670
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Hi, I've had the same problem.  Different hp computer! That is out of warranty. I replaced the hard drive already, but now I need a disc to reinstall software.  I never made recovery discs ( or if I did they are lost).  I don't keep data on the computer so a factory reset is fine.  I tried to find discs on hp software and drivers but nothing is listed for download.  Any help on next steps?

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Saurabh1995
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SMART Check : PASSED

Long DST : FAILED

 

FAILURE ID : 9GF95X-72V910-MFPWXF-61BR03

PRODUCT ID : E6G12PA#ACJ

 

HARD DRIVE 1

----------------------------------------------------------------------------------------------------------------------------------

For more information, please visit: www.hp.com/go/techcenter/PCDiags

*Back to main menu*

 

Laptop booting but after desktop is loaded screen is gone black.

When System Diagnostics test is done the above error message is detected what should I do

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Huffer
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Please start your own thread but it looks like you need to replace the hard drive. 


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