help

[elkomi]

i cant acctivate my windows i  went to microsoft the told me to go back to the company which is your labtop from tey will fix it to you

please fix it

and also the battery its capasity is too low when i boght t  they also told me contact HP and the will replace it to you

please text me back with the solutons

and thanks

[MasterTechGuy]

Try the following again http://support.hp.com/gb-en/document/c01860395#AbT5 2) http://support.hp.com/gb-en/document/c01860395#AbT6 

Thanks in advance. 

[elkomi]

iam windows 8.1 

not windows 7

[elkomi]

i dont have the product key

[MasterTechGuy]

You may need to get a new activation product key to buy from microsoft. As regards to your battery you may need to ring them directly and speak to them about getting one. You should be able to get a new one under warrenty (please read the terms and conditions first) 

[elkomi]

must buy product code

[MasterTechGuy]

Okay you can buy a product key just search in Google buy product key and you should get loads that come up. Hope this helps you. 🙂 

[elkomi]

i bought a product key when t put it it said this product key dont match with this edittion

[elkomi]

i neeed a solution now

[MasterTechGuy]

Okay can you please contact HP direct they will be able to help you further with  the activation its possible that you brought a product key for the wrong edition of windows 8.1 you need to check if its home or pro version of windows 8.1.