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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2013 10:45 AM

HP Recommended

HI

It is a Pavilion g6 product no. B1Z9EA#ABU

 

I have had the problem for 3 days.

 

Regards

rcoste

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‎05-30-2013 10:52 AM - last edited on ‎02-23-2017 07:02 PM by HP Administrator

HP Recommended

Thanks for the information,

 

I would first suggest trying to do a system restore to a point when the sound was working correctly. Here is a link that explains how to do that. Open the link and select the option "Restoring Windows to a previous point".

 

Follow the steps in the link and let me know what happens.

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‎05-30-2013 11:54 AM

HP Recommended

Hi,

That did not resolve the problem.  I did the test with the headphones and I get sound from that just not my speakers.

 

What would you suggest next?

 

Thank you

 

rcoste

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‎05-30-2013 12:03 PM - last edited on ‎02-23-2017 07:02 PM by HP Administrator

HP Recommended

Sorry that didn't help,

 

Here is a link to some troubleshooting steps for no sound issue on your computer. This may be helpful.

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‎05-30-2013 12:05 PM

HP Recommended

Hi,

 

I have tried those as well when seraching the net.  How do I get in contact with HP as I believe my laptop is still under warranty.  May be they can resolve it.

 

Thank you for your help so far, I really appreciate it.

 

Regards

rcoste

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‎05-30-2013 12:10 PM

HP Recommended

You're very welcome,

 

Here is a link to the contact options for computers purchased in the US.

 

Here is a link to the contact options for computers purchased outside the US.

 

 

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‎06-21-2013 03:56 PM

HP Recommended

My icon for my sound has disappeared and I do not have any sound available.

 

Thanks,

 

Pat Durrette

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‎06-21-2013 04:03 PM - last edited on ‎06-21-2013 04:36 PM by Retired

HP Recommended

My sound has disappeared and I do not have a sound Icon.  My HP is product #:  G60, S/N 2CE[Personal Information Removed]

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‎06-22-2013 04:20 AM

HP Recommended

Hello 

 

You would need to install the driver into your computer. You can find the driver in the support website of hp. Or you can update the driver in your computer. You can use RadarSync to scan your computer so that it will detect the update. The update will then automatically installed without you doing anything at all. You just need to press a button. 

 

David

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‎10-10-2013 03:06 AM

HP Recommended

I have tried the fnkey but with no success

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