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- hp DVDRAM GT31L ATA Device

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12-03-2012 04:01 PM
Thats what i was thinking, but alas... you know.. 😞 😛
//Click on Kudos if my reply was helpful and answered your question//
||-If my answer solved the problem please mark the topic as the accepted solution-||
02-17-2013 06:56 AM
Hello guys,
I am using HP Pavilion Dv6 3049tx. My DVDRam is reading both DVD and CD discs properly. The problem is when i open the drive and perform some operations, the process becomes "Not Responding". All the time it happens for both DVD and CD discs. I tried DVD Cleaner and checked for driver problems, there wasn't any problem. But still its the same old result.
Plz., someone give me some solution for this problem..
02-19-2013 02:02 PM
@ramesh_prabhu,
You state that the process becomes "not responding". This is generally a software issue.
Did anything change prior to the issue presenting itself?
What programs are being used to interact with the DVDs/CDs? Also, what version of the software is in use?
Do you receive any other error messages? If so, what are they?
03-19-2013 12:08 PM
@Vidya wrote:Microsoft Fixit will do all those steps automatically. Just open the link and click Run Now:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
Fix-It DOES NOT EVEN GO ANYWHERE NEAR FIXING THIS PROBLEM. (Not for me anyway).
I still have no cd player recognition
03-19-2013 01:31 PM
Hello Auldgrumpy,
Did you try to go into the registry and clear the upper and lower filters that Pankay suggested in one of the previous post?
That is usually the fix.
What is the product number of your computer?
How long has the drive not been working?
Is the drive original?
Have your made any changes to the computer?
You might try to remove and replace the optical drive.
Please respond at your earliest convenience.
Have a good day.
04-09-2013 12:35 PM
Hello Services,
In order to get the best and most accurate response for your question, please submit your question onto the HP commercial forums. You have posted on the consumer forum, and you're using a commercial based system. The link below will allow you to submit your question. It is possible that you might have to create another profile.
Thanks
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
