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‎09-24-2013 04:26 PM - last edited on ‎04-20-2016 09:30 AM by HP Administrator

HP Recommended

Hi Meaganite,

 

I am extremely sorry for not checking this before. I see that the original specifications of your Notebook did not have HP Cool Sense and have verified from my internal resources that this Notebook cannot support Cool Sense. I am sure that you might not like to hear this as you really like the Software but this is true regarding the Notebook you are using. HP Cool Sense is only supported on selected models which came with it. Trying to install the software on a Notebook which did not come with it will give an error or might make it appear to be working for some days but the software is not really helping the cooling to happen more efficiently and will eventually disappear from the computer.

 

Please refer to the section that says "Is HP CoolSense supported on all notebook computer models?" of the following document. http://support.hp.com/us-en/document/c02638953

 

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