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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-09-2017 05:55 AM

HP Recommended
Product: hp envy m6-117sa
Operating System: Microsoft Windows 8.1 (64-bit)

i have hp envy m6-117sa not coming on at all even with new power charger. i have tryed all the suggestions and it still not coming on. no lights or anything. i have got a new charger for it but the problem still isnt corrected at all. 

12 REPLIES 12

‎02-09-2017 06:21 AM

HP Recommended
Marcia,


It could well be a power connector or board issue.

What all suggestions did you try?

Do a hard reset , then remove battery, plug in AC power, power on:
http://support.hp.com/in-en/document/c01684768


Regards

Visruth
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‎02-10-2017 01:13 AM

HP Recommended
I started to have problems when I upgraded it to windows 8.1 the battery disharged itsent then tuned of. The charger didn't even light up when plugging into the side of the notebook. There's usually a blue light but nothing.I purchased a new charger. StI'll the same. Try ed plugging in without the battery. Completely dead.
Followed the cmos start up holding windows and b, or v then pressing power key. Nothing. All this money gone to waste. Really let down by hp.
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‎02-10-2017 05:29 AM

HP Recommended

Try plugging it in another power source with battery removed.

If that is also not helping, then unfortunately I've no other suggestions.

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‎02-12-2017 12:54 PM

HP Recommended

well it looks like im going to have to buy a new Laptop. but it wont be HP. 

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‎02-13-2017 03:01 AM

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i have had both the chargers tested and they are working perfectly. so it must be the laptop itself. any suggestions anyone. 

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‎02-13-2017 03:05 AM

HP Recommended

Get it checked by certified technician, it possible board level technician.

Motherboard BIOS if corrupted and not recoverable, only they can help you further.

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‎02-13-2017 03:09 AM

HP Recommended

is there any way that the cmos can be cleared. i know on a desktop you can reset using pins settings. does the motherboard on this laptop have that facility.

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‎02-13-2017 03:13 AM

HP Recommended

If you provide me with full model name or product number of your laptop, I would be able to source you Manual of your laptop

The one you gave is incomplete.
http://support.hp.com/in-en/document/c00033108
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‎02-13-2017 03:23 AM

HP Recommended

model number m6-1178sa

 

product C2C18EA#ABU

 

SERIAL CND2390FMC

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