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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-08-2017 04:30 AM

HP Recommended
Product: HP NOTE BOOK MODEL 15-ay03TU
Operating System: Microsoft Windows 7 (64-bit)

Hi ALL,

I updated drivers for my note book, HP  model 15-ay031TU, but when istalling Hotkey support, i get error message, 'This software is not supoorted in this machine. I am runnging Wn 7 SP 1.

Thanks.

2 REPLIES 2

‎03-08-2017 02:06 PM

HP Recommended

Hi @mkoisso

 

Thank you for posting in the HP Support forum.

 

I am unable to find this model in the HP web site >> 15-ay03TU

 

Could you please double/triple check that the model is correct ? Also post the product number as mentioned here >> http://support.hp.com/us-en/document/c00033108

 

 

In Windows Device Manager, do you have some hardware listed with yellow/exclamation mark ? If yes, could you provide the hardware ID ? Info here > http://www.wikihow.com/Find-Hardware-ID

 

 

Thank you

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‎03-11-2017 03:18 AM

HP Recommended
Sorry The Model 15-0y13tu...

I was using driverpack to install drivers, as after downloading drivers from hp website, when I go back for more drivers, the list is the same... Though computer is scanned... I expected to see listed items to be few...

Anyway I resorted to re-install freshly OS...
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