hp stream 13 can't connect to this network

[bona2bama]

Have a Stream 13. Set up out of the box with no problems, able to connect to the internet. No connection issues for two days. Now not able to connect to the internet. Either limited conectivity message or "can't connect to this network". I am able to connect the notebook to other wifi/networks outside the home. I am able to connect two other laptops, tablets and phones at home.

The Stream uses Windows 8.1.

My router is a linksys wrt110.

I have tried all the suggested diagnostics that are available on the notebook.

[Malygris1]

Hi there @bona2bama 

Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.

I understand that you are not connecting to the wireless after it working before, I am happy to help.

A quick thing to try since it was working before, is a system restore to a point before the problem began.

Performing an HP System Recovery (Windows 😎
Troubleshooting HP System Recovery Problems (Windows 😎

If that does not help, then take a look at the following:

Troubleshooting wireless network and Internet (Windows 😎

Also, you can look at the power management for your wireless adapter:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget the network: (Windows 😎
1. Press Windows Key + C
2. Click Settings.
3. Click Change PC settings.
4. Click Network on the left.
5. Click Manage known networks.
6. Click the network name.
7. Click Forget.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

[bona2bama]

Thank you Malygris1 for your possible solution list. I have tried each possible solution several times and even did a system recovey. Unfortunately, I am still unable to connect to the internet at home and no longer able to even connect outside of the home.

Are there other possible solutions or is this a warranrt issue?

Thank you.

bona2bama

[Malygris1]

@bona2bama 

One other thing you can look into, would be to check the router itself. I realize that other devices are connecting, but it is possible that there may be a security setting that makes it unable to connect to your notebook, or something similar. An example would be MAC filtering. Of course that would have been something you would have set up for protection, assuming that you had. But just in case it may be worth checking with your Internet provider, or if you set up the router yourself just check through it, to be sure something like that is not the problem.

If not then, maybe it is an issue with the WLAN card, and I would recommend you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

[Volvofool]

Hi Malygris, I have the same issue with my daughters HP stream 13. It connects fine on my wifi network but will not at her mothers house where all the other laptops and smart phones connect fine. It says limited connectivity and nothing happens despite rebooting both computer and router which is the most current BT home hub available running the most current firmware. The only difference from this other HP owner is I have upgraded her OS to Windows 10. May I still use the same steps you suggested for him? If not, would you please tell me what to try. Thank you.