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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-12-2013 10:58 AM

HP Recommended

The computer is under warranty till September and I bought it from a different place and right now I am at a different place. Also, I cannot get rid of the laptop right now, I want it for work.

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‎06-12-2013 11:03 AM

HP Recommended

I would suggest contacting HP support for other troubleshooting steps. You can still squeeze on the computer where the webcam is at the top of the lid to see if it is a connection problem.

 

Here is a link to the contact options for HP.

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‎11-17-2013 01:58 AM

HP Recommended

my cyberlin youcam no work hp pavilion g6

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‎11-20-2013 10:16 AM - last edited on ‎04-20-2016 10:29 AM by HP Administrator

HP Recommended

Hi 86rs,

 

I see that you are having issue with your webcam software. I will be happy to assist you but I will need some more information. I will need your product number, as there are several different Pavilion g6 models. What operating system are you running? If this is the initial operating system that came with the printer you can restore software using HP Recovery Manager. I have included two links below depending on your operating system, that will show you how to restore Cyberlink YouCam software.

 

Using Recovery Manager to Restore Software and Drivers: Windows 7

 

http://support.hp.com/us-en/document/c01868333

 

Using Recovery Manager to Restore Software and Drivers: Windows 8

 

http://support.hp.com/us-en/document/c03430118

 

Find your product number on a notebook:

 

http://support.hp.com/us-en/document/c00033108

 

Finding your OS:

 

http://windows.microsoft.com/en-CA/windows/which-operating-system

 

Thank you,

 

 

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


Thank you,

BHK6

I work on behalf of HP
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‎01-21-2014 02:58 PM

HP Recommended

The problem may be that even though it is a built in camera, it still may be disconnected from tghe inside. What i did to fix mine, I opened the frame of the screen (just at the top) and looked to see if there was any obvious damage, originally i didnt see any but then to the left of my camera theres a small square covering a cord right by the camera and turns out it was unhooked. 

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‎01-28-2014 09:52 AM

HP Recommended

drver ho truelvision hd

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‎02-20-2014 10:48 AM

HP Recommended
@MRZclub wrote:

HP Pavilion dv6-7172er

 

Help!!

Camera is not working = (

2 days nazat camera stopped working .. A lot of talking on Skype ... is very much needed!
YouCam - stood by the program. I deleted it now!

tell me what to do to set it?!

 

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