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‎12-16-2013 08:06 PM - edited ‎12-16-2013 09:04 PM

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My wireless mouse stopped working. I use it on a Windows 8 laptop. I have been using this wireless mouse with this computer for almost a year. All of a sudden it just stopped working. I changed the batteries, so that was not the problem. I uninstalled the software and reinstalled it and that didn't work. Is there anything else I can try before I buy a new mouse? The product # is WT564A.  The model # is FHA-3510. The S/N IS CN1[Personal Information Removed]. The product #, model #, and s/n is for the mouse not the computer. Any help would be greatly appreciated.

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‎12-20-2013 09:24 PM - last edited on ‎02-24-2017 01:30 PM by HP Administrator

HP Recommended

Hey there eunash,

 

I found three links that might help you out, please take a look and try some of the steps:

 

Wireless Keyboard and Mouse Troubleshooting

 

Mouse, touchpad, and keyboard problems in Windows

 

...and finally, check out the post from Vasea on this thread, they had some good ideas about explaining what might be going on:  http://h30434.www3.hp.com/t5/Other-HP-Consumer-Products-and-Technologies/HP-FHA-3510-mouse-trouble/m...


*** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".

If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

View solution in original post

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3 REPLIES 3

‎12-20-2013 09:24 PM - last edited on ‎02-24-2017 01:30 PM by HP Administrator

HP Recommended

Hey there eunash,

 

I found three links that might help you out, please take a look and try some of the steps:

 

Wireless Keyboard and Mouse Troubleshooting

 

Mouse, touchpad, and keyboard problems in Windows

 

...and finally, check out the post from Vasea on this thread, they had some good ideas about explaining what might be going on:  http://h30434.www3.hp.com/t5/Other-HP-Consumer-Products-and-Technologies/HP-FHA-3510-mouse-trouble/m...


*** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".

If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***
Was this reply helpful? Yes No

‎12-21-2013 08:38 PM

HP Recommended

I just want to say thanks for the links. None of them helped. I tried everything. I think that the mouse just finally quit. I used it a lot. I just ended up buying a new one. Again thanks and I hope the links that you provided help someone else.

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‎05-30-2015 03:43 PM

HP Recommended

Similar problem, buttons worked but pointer didn't.  Answer: failing battery.

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