i have a hp stream 11 which won't find the wifi ?

[ella81]

hi i have just bought a stream 11 notebook , 64 bit with windows 8.1 , it won't find or show wifi , there's no way to connect to internet ! can some body help please , 

[doughjohn]

Hi

I wonder if reading thru this other thread may give some ideas...

http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Can-t-connect-to-network/m-p/5587300/P...

and if so please ask again about anything specific.

[WAWood]

ella81

Hello;

Allow me to welcome you to the HP forums!

I read your post about your WiFi not connecting and wanted to help.

Here are some troubleshooting steps you can try:  HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) | HP® Customer Support

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
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[ella81]

ok i've tried the trouble shooter and suggestions , but their isn't a network adapter showning my broadcom wlan driver ? so i can't unistall or even see it , and without being connected to the internet how can it update , sorry for being a pain i'm not that great at computers , thanks 

[ella81]

my computer, shows i have a broadcom 802.11 wireless lan adapter, in the hp support assistant under the drivers installed ,there is no code number after it , in device manager i have 8 wan miniports but no wlan ? , how can i turn it on or install this , thanks 

[doughjohn]

Hi

I am glad that you have positive information.

In Device Manager View is show hidden devices, and I hope it is listed there.

I have no Zyxel G202 plugged in, so it only shows as hidden, and I hope you have the same for your Wi-Fi, because a right click gives options to  Scan for Hardware changes, Update driver software.

[Maké]

Hi!, @ella81:

Welcome, to Forum !.

Your Stream 11, have RTL8723BE 802.11 b/g/n, Wi-Fi Adapter ...

Try, with, this driver ... http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_134477_1#tab1

See, to this link ... http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Limited-Network-HP-Stream-11/td-p/4901...