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- i have a hp stream 11 which won't find the wifi ?

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04-16-2016 03:37 AM
hi i have just bought a stream 11 notebook , 64 bit with windows 8.1 , it won't find or show wifi , there's no way to connect to internet ! can some body help please ,
04-16-2016 03:43 AM
Hi
I wonder if reading thru this other thread may give some ideas...
and if so please ask again about anything specific.
04-16-2016 08:18 AM
Hello;
Allow me to welcome you to the HP forums!
I read your post about your WiFi not connecting and wanted to help.
Here are some troubleshooting steps you can try: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) | HP® Customer Support
Good Luck
I am a volunteer and I do not work for, nor do I represent, HP.
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If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!
If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.
I am a volunteer and I do not work for, nor represent, HP
04-16-2016 01:35 PM
ok i've tried the trouble shooter and suggestions , but their isn't a network adapter showning my broadcom wlan driver ? so i can't unistall or even see it , and without being connected to the internet how can it update , sorry for being a pain i'm not that great at computers , thanks
04-16-2016 01:45 PM
my computer, shows i have a broadcom 802.11 wireless lan adapter, in the hp support assistant under the drivers installed ,there is no code number after it , in device manager i have 8 wan miniports but no wlan ? , how can i turn it on or install this , thanks
04-16-2016 04:07 PM
Hi
I am glad that you have positive information.
In Device Manager View is show hidden devices, and I hope it is listed there.
I have no Zyxel G202 plugged in, so it only shows as hidden, and I hope you have the same for your Wi-Fi, because a right click gives options to Scan for Hardware changes, Update driver software.
04-16-2016 08:31 PM - edited 04-16-2016 08:33 PM
Hi!, @ella81:
Welcome, to Forum !.
Your Stream 11, have RTL8723BE 802.11 b/g/n, Wi-Fi Adapter ...
Try, with, this driver ... http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_134477_1#tab1
See, to this link ... http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Limited-Network-HP-Stream-11/td-p/4901...
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
