• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Product Name: HP Pavilion dv7 Notebook PC

Product Number: A6X02UA#ABA

O/S Windows 7 Professional

Service Pack 1

HP Recommended

I'm experience the same problem, where my integrated mic and web cam are not working. I have sound, but can not use either device in skype or out of it.

 

My laptop is a HP Pavilion dv7 Notebook PC

Product #: A6S20UA#ABA

 

Thank you very much for yout time.

HP Recommended

Hello,

 

  I am having the same issue concerning the microphone not working properly.  It doesn't work for Skype nor does it work for Goggle Talk anymore.  Would appreciate any assistance...

 

My laptop is a HP Pavilion dv7 Notebook PC

Product #: XW899AV

Win7 64bit

HP Recommended

The integrated microphone array and webcam are still not working on my HP Pavilion dv7 notebook.  The tips on this thread have not solved the problem.  It is quite stunning that many people seem to have exactly the same issue, but this does not get resorted on a timely manner by HP.

 

An external microphone and webcam work fine.

 

HP Pavilion dv7-6b78us

Product A6S20UA#ABA

 

Windows 7 Home Premium

Service Pack 1

 

HP Recommended

Hello,

 

After re-installing the driver for Webcam and it is still not recognized on the unit - especially in he DEvice Manager section - then the best bet is to setup service . Please call HP @ 1 800 HP invent and requst service.

 

I am an HP employee.

"Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button or mark the post that solved your problem as the Accepted Solution. Thanks!"
HP Recommended

Hi,

 

I am having the same issue of Mic and Webcam not working on my laptop. I have already tried re-installing audio drivers. YouCam is unable to detect my Webcam and its not to be found in device manager too. Here are the details of my laptop:

Product Name: HP Pavilion dv6

Product Number: XW898AV

BIOS (config) F.1A - 07/20/2011

OS: Windows 7 Home Premium SP 1

 

Can you please help me fix the issue?

 

Regards,

Vikas

HP Recommended

Seems to be a common problem. I see only posts about the problem, no solutions. HP have anything to say about it????

 

M

HP Recommended

It seems HP has already stated their answer in a previous post on 6/12 by Sanchertz :

 

"After re-installing the driver for Webcam and it is still not recognized on the unit - especially in he Device Manager section - then the best bet is to setup service . Please call HP @ 1 800 HP invent and requst service."

 

HP Recommended

Thanks for the reply. I'll try calling HP, since I have seen dozens of posts by people who have tried every re-install.

 

rgds,

 

MB

HP Recommended

KUDOS David.

 

This exactly what I needed. Thank you very much for this sage advice. It is greatly appreciated.

 

Jim

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.