internet dropping and network adapter reset

[JansJuly]

I keep losing my internet connection, each time this happens my network adapter is reset. 

Can anyone give me advice on how to resolve this problem please

[Malygris1]

Hi there @JansJuly 

Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.

I understand that you are having trouble with your internet connection, and I am happy to help with this.

When your connection is lost, have you checked whether the router is still connected to the internet?

Have you tried power cycling the router?

What do you mean when you say the wireless adapter is reset?

Please post the full product number for your notebook. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?

Here are some things you can try, assuming the problem is not with the router.

Troubleshooting wireless network and Internet (Windows 😎

Also, you can look at the power management for your wireless adapter:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget the network: (Windows 😎
1. Press Windows Key + C
2. Click Settings.
3. Click Change PC settings.
4. Click Network on the left.
5. Click Manage known networks.
6. Click the network name.
7. Click Forget.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

[JansJuly]

Thank you for your reply Malygris1.

Im using:  Product name: HP Pavilion 15 Notebook PC

Product number: E9K00EA#ABU

I have made the checks you suggest:

When your connection is lost, have you checked whether the router is still connected to the internet? 

Yes, I checked using my iPhone and the connection is still working;

Have you tried power cycling the router? 

I have completely unplugged my router, allowed it to stand for a few minutes, and then reconnected;

What do you mean when you say the wireless adapter is reset? 

This happens when I go through Troubleshoot problems,  Windows Network Diagnostics run through a series of checks and the problem is resolved by resetting the network adapter.

[Malygris1]

@JansJuly 

Did you have any luck with the steps I gave you? In particular I am wondering if adjusting the power management for the wireless adapter, made any difference.

Also you can try the latest drivers for your wireless adapter from this page, if you haven't tried it already.

HP Pavilion 15-e097sa Notebook PC - Software & Drivers