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- keyboard- letter acting stuck but key not physically stuck

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05-27-2013 11:30 PM
05-30-2013
10:36 AM
- last edited on
02-23-2017
07:02 PM
by
OscarFuentes
Hello maria__s,
I see that you are having problems with the semi-colon key on your HP computer. I would like to help with this issue but I need some information.
Can you provide the full model and product number of the computer? Here is a link that shows how to find that information.
How long have you been having the problem?
05-30-2013 10:14 PM
Model # g7-1310us
It started a few months ago but would not do it for a long period of time, then start again. For the past week it hasn't stopped. Before I could hit the tab key and it would temporarily stop but that no longer helps
05-31-2013 08:22 AM
Thanks for the information,
I would suggest using the computer in safe mode to see if the issue is present in safe mode. To get into safe mode turn the computer on and immediately tap the "F8" key. From the advanced boot option menu select safe mode.
Let me know if you are having the same issue in safe mode.
06-10-2013 09:46 AM
Thanks for the information,
There would appear to be a physical issue with the keyboard. If you have not spilled anything on the keyboard or computer you can try to blow canned compressed air in the keyboard to make sure that nothing is sticking or causing it to stick.
06-12-2013 09:01 AM
You're welcome!!
