• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-31-2014 08:46 PM

HP Recommended
It didn't work. Nothing seems to be working..
Was this reply helpful? Yes No

‎01-01-2015 09:04 AM

HP Recommended

It might be a good idea to run a full recovery. Have you ever done a recovery before?

Great-Deku-Tree
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎01-01-2015 04:54 PM - edited ‎01-01-2015 04:57 PM

HP Recommended

No, i dont think I have. I guess I can give it a try. What would happen if that didnt work?

Was this reply helpful? Yes No

‎01-01-2015 04:58 PM

HP Recommended

Make sure you back up all of your important files first. Everything will be removed and the operating system will be reinstalled along with any preinstalled software that came with the notebook.

 

Careful if you have any software licenses you've paid for. Things like Microsoft Office. You'll want to research how to back them up first so you don't lose your license.

Great-Deku-Tree
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎01-01-2015 05:05 PM

HP Recommended

Ok, how about files/media on onedrive? Will they be affected? Also, would would be the next step if this didnt work?

Was this reply helpful? Yes No

‎01-01-2015 05:13 PM

HP Recommended

OneDrive is online storage. (Or Cloud storage). Just make sure you've recently done a sync and confirm the information is available by logging in to OneDrive online.

 

If the recovery doesn't work, you're looking at a hardware issue.

Great-Deku-Tree
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎01-01-2015 05:43 PM

HP Recommended

Okay. I have warrantly so that would cover the hardware issue wouldnt it?

Was this reply helpful? Yes No

‎01-01-2015 05:46 PM

HP Recommended

Yes. After the recovery if issues persist call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the following link to get the support number for your region: Phone Assist Worldwide.

Great-Deku-Tree
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.