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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-02-2013 01:37 PM

HP Recommended

What happened when you tried to install the linked YouCam software?

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‎07-05-2013 12:52 AM

HP Recommended

Hi

Still the same problem existing. I cannot find my webcam driver in Device Manager list 😞

 

I think, the webcam was disconnected internally...in my hp laptop!!

‎07-05-2013 08:19 AM - edited ‎07-08-2013 08:21 AM

HP Recommended

If reinstalling the YouCam software didn't work, then it is very likely this is more than a driver issue.  Device manager should list devices even if a driver isn't installed.  If  a driver is missing, it would be labeled as other/unknown.  However, that isn't the case in this scenario.

 

It is either a failed webcam or a loose cable, but it's not exactly easy to check for the loose cable.  It appears that for this user that the loose end was at the motherboard end, but it's usually at the webcam end at the top of the display.

 

http://h30434.www3.hp.com/t5/Notebook-Display-and-Video-e-g-Windows-8/Hp-Pavilion-Laptop-Webcam-Prob...

 

An easier option would be to purchase an external webcam designed for notebooks.  They usually mount easily to the monitor panel.  

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‎06-13-2014 12:04 AM

HP Recommended

http://www.techknowblogging.com/2014/02/We-Werent-Able-to-Connect-to-the-Store-Error.html

this seemed helful for my hp laptop on windows 8

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