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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-04-2015 03:49 AM

HP Recommended

@numerofigo

 

At the password screen, hit enter 3 times and you should receive a 'halt code' - post back with this code.

 

Regards,

 

DP-K

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‎12-04-2015 04:00 AM

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@DavidPK

after pressing enter 3 times it displays *


_
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‎12-04-2015 04:07 AM

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@DavidPK when i tried to reset it with c mos the only thing that was changed was the date and it states
01 /01/2005
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‎12-04-2015 04:16 AM

HP Recommended

Hi,

 

In that case, I'm guessing that this is a  business class machines such as a Probook or Elitebook. 

 

If that's correct, these notebooks have more stringent security than consumer models - they don't produce 'halt codes', the password cannot be derived from the Serial No. and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.

 

If you Contact HP Business support they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎12-04-2015 04:35 AM

HP Recommended
@DavidPK
I'ts a HP Compaq 6200 Pro SFF PC
How can i get ahold of them?
Thanks for trying
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‎12-04-2015 04:44 AM

HP Recommended

@numerofigo

 

You can find contact details on the relevant link below.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎12-04-2015 05:00 AM

HP Recommended
Im in South Africa and HP support states that if the product is more than 10 years old it has reached the end of its support life, @DavidPK is the any other solution? You gave me hope that it can ve fixed,when I didn't have any. I have faith in you DavidPK don't throw the towel yet I know you can help me through this
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‎12-04-2015 05:06 AM

HP Recommended

@numerofigo

 

Have you tried resetting the system board jumpers?

 

If not, see the guide on the following link.

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03100746

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎12-04-2015 06:01 AM

HP Recommended
DavidPK you are the best, i can't explain how i feel right now. Thank you very much 🙂
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‎12-04-2015 11:36 AM

HP Recommended

@numerofigo

 

You're more than welcome and really good to hear you've got it sorted out :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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