-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- Re: master code for administrator password or power on passw...

Create an account on the HP Community to personalize your profile and ask a question

12-04-2015 03:49 AM
At the password screen, hit enter 3 times and you should receive a 'halt code' - post back with this code.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
12-04-2015 04:16 AM
Hi,
In that case, I'm guessing that this is a business class machines such as a Probook or Elitebook.
If that's correct, these notebooks have more stringent security than consumer models - they don't produce 'halt codes', the password cannot be derived from the Serial No. and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.
If you Contact HP Business support they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
12-04-2015 04:44 AM
You can find contact details on the relevant link below.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
12-04-2015 05:00 AM
12-04-2015 05:06 AM
Have you tried resetting the system board jumpers?
If not, see the guide on the following link.
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03100746
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
12-04-2015 11:36 AM
You're more than welcome and really good to hear you've got it sorted out
All the best,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
