microserver bluescreen HPSA2.sys

[francis_f]

I'm having trouble with the disk driver HPSA2.

(HP Microserver G8 / Windows Server 2012 R2)

I've also tried to use an older driver - no success. 

Is there a fix avilable?

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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.

BugCheck 139, {2, ffffd0002082c360, ffffd0002082c2b8, 0}

*** WARNING: Unable to verify timestamp for HPSA2.sys
*** ERROR: Module load completed but symbols could not be loaded for HPSA2.sys
Probably caused by : HPSA2.sys ( HPSA2+1d115 )

Followup: MachineOwner
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1: kd> !analyze -v
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* Bugcheck Analysis *
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KERNEL_SECURITY_CHECK_FAILURE (139)
A kernel component has corrupted a critical data structure. The corruption
could potentially allow a malicious user to gain control of this machine.
Arguments:
Arg1: 0000000000000002, Stack cookie instrumentation code detected a stack-based
buffer overrun.
Arg2: ffffd0002082c360, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd0002082c2b8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for HPSA2.sys
*** ERROR: Module load completed but symbols could not be loaded for HPSA2.sys

TRAP_FRAME: ffffd0002082c360 -- (.trap 0xffffd0002082c360)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff80000beef01 rbx=0000000000000000 rcx=0000000000000002
rdx=0000000001000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800008d0115 rsp=ffffd0002082c4f8 rbp=ffffe00001f7cfa0
r8=010000000000082f r9=000000000000002f r10=fffff803f2e16530
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz ac po cy
HPSA2+0x1d115:
fffff800`008d0115 ?? ???
Resetting default scope

EXCEPTION_RECORD: ffffd0002082c2b8 -- (.exr 0xffffd0002082c2b8)
ExceptionAddress: fffff800008d0115 (HPSA2+0x000000000001d115)
ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
ExceptionFlags: 00000001
NumberParameters: 1
Parameter[0]: 0000000000000002

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: STACK_COOKIE_CHECK_FAILURE

BUGCHECK_STR: 0x139

PROCESS_NAME: System

CURRENT_IRQL: 2

ERROR_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

EXCEPTION_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

EXCEPTION_PARAMETER1: 0000000000000002

TAG_NOT_DEFINED_c000000f: FFFFD00020833FB0

LAST_CONTROL_TRANSFER: from fffff803f2fdabe9 to fffff803f2fcf0a0

STACK_TEXT:
ffffd000`2082c038 fffff803`f2fdabe9 : 00000000`00000139 00000000`00000002 ffffd000`2082c360 ffffd000`2082c2b8 : nt!KeBugCheckEx
ffffd000`2082c040 fffff803`f2fdaf10 : ffffe000`041d7930 ffffe000`041d7960 ffffe000`04122960 fffff803`f3121100 : nt!KiBugCheckDispatch+0x69
ffffd000`2082c180 fffff803`f2fda134 : ffffd000`00000000 fffff800`0135a520 ffffe000`007c2010 fffff800`008c497e : nt!KiFastFailDispatch+0xd0
ffffd000`2082c360 fffff800`008d0115 : fffff800`008c497e 00000002`bfd2b4f0 ffffe000`007c2010 ffffe000`01f7cfa0 : nt!KiRaiseSecurityCheckFailure+0xf4
ffffd000`2082c4f8 fffff800`008c497e : 00000002`bfd2b4f0 ffffe000`007c2010 ffffe000`01f7cfa0 ffffd000`2082c548 : HPSA2+0x1d115
ffffd000`2082c500 00000002`bfd2b4f0 : ffffe000`007c2010 ffffe000`01f7cfa0 ffffd000`2082c548 00000000`00000000 : HPSA2+0x1197e
ffffd000`2082c508 ffffe000`007c2010 : ffffe000`01f7cfa0 ffffd000`2082c548 00000000`00000000 fffff800`008ea306 : 0x00000002`bfd2b4f0
ffffd000`2082c510 ffffe000`01f7cfa0 : ffffd000`2082c548 00000000`00000000 fffff800`008ea306 ffffe010`d4146614 : 0xffffe000`007c2010
ffffd000`2082c518 ffffd000`2082c548 : 00000000`00000000 fffff800`008ea306 ffffe010`d4146614 00000000`00000001 : 0xffffe000`01f7cfa0
ffffd000`2082c520 00000000`00000000 : fffff800`008ea306 ffffe010`d4146614 00000000`00000001 00000002`bfd2b540 : 0xffffd000`2082c548

STACK_COMMAND: kb

FOLLOWUP_IP:
HPSA2+1d115
fffff800`008d0115 ?? ???

SYMBOL_STACK_INDEX: 4

SYMBOL_NAME: HPSA2+1d115

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: HPSA2

IMAGE_NAME: HPSA2.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 50b51b4d

FAILURE_BUCKET_ID: 0x139_2_HPSA2+1d115

BUCKET_ID: 0x139_2_HPSA2+1d115

[SWEBMG]

Just want to fill in that I'm having the same problems.

HP Microserver Gen8 G2020T, original 2GB HP memory and Server 2012 R2 (RTM).

I have the BIOS update from 2013/08 and all the latest drivers.

Server restarts a couple of times per day...

Martin

[francis_f]

I hoped they release a new driver with the official release of windows server 2012r2... I think we'll have to wait.

microserver g8 should be supported:
http://www8.hp.com/h20195/v2/GetPDF.aspx%2F4AA4-7658ENW.pdf

[tagman]

Just to add that I'm also having the same issue but it's crashing within minutes usually. I see that Windows 2012 R2 is listed in the drivers area now, however only the BIOS update is in there. Please hurry up with drivers HP.

Windows 2012 R2 Datacentre seems worse for me as I did have Standard going ok to start with but I need to test Datacentre for the Hyper-V functions.

[SWEBMG]

I think I have a temporary fix.. 

If I force the server to use the Server 2008 R2 version 6.6.2.64

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5387585&sp...

Then I have none of these restarts.

Martin

[sonicm]

Hi,

Just want to add that I am also having the same issue as described here, Windows Server Essentials 2012 R2 with a HP Microserver Gen8 seems to happen more than 3 or 4 times a day depening on disk access. Could you describe how you "forced" the 2008 version to work please, mine just says it's not compatable with this OS?

Many thanks and fingers crossed for an update from HP!

[sonicm]

For anyone else, just seen this:

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/topIssuesDisplay/?sp4ts.oid=5379...

So the next question is,  how exactly do I downgrade the driver?

Thanks

[francis_f]

The link you posted is for a different driver.

In the Device Manager you should be able to update the driver.

[sonicm]

Yes thanks just realised that! Managed to get the right one and installed it, now I'll keep an eye on it for the next few days!

Thanks for the reply.

[cbtex]

It sounds like you're trying to use the W2K12 driver on W2K12 R2.  That driver was released before W2K12 R2 was released, so it wouldn't support W2K12 R2.

Initial support for W2K12 R2 is provided via a W2K12 R2 support paq from HP.

Documentation can be found at www.hp.com/go/WS2012R2.  That location provides a whitepaper with instructions on implementing WS2012 R2 on Proliant Servers.

The W2K12 R2 support paq is available here:

ftp://ftp.hp.com/pub/softlib2/software1/supportpack-generic/p1235385378/v89111

One other note however ... you may want to notice that the version provided with this W2K12 R2 support paq is the same as the W2K8 R2 driver (6.6.2.64).  The difference is the hpsa2.cat file, which is the Microsoft signature file.  If you've already applied the W2K8 R2 driver, you should have what you need (although not officially 😉 )