missing base system drivers zv5000 after windows 7 installation

[lsmo]

After installation of windows 7 device manager shows exclaimation point

Hardware id:

PCI\VEN_104C&DEV_8201&SUBSYS_006B103C&REV_01
PCI\VEN_104C&DEV_8201&SUBSYS_006B103C
PCI\VEN_104C&DEV_8201&CC_088000
PCI\VEN_104C&DEV_8201&CC_0880

Also DVD/cd rom will not recognize any of my dvd/cd's  but device manager shows device working.

Need help

[banhien]

Hi,

Looks like very old machine, please try:

    http://ftp.hp.com/pub/softpaq/sp29501-30000/sp29788.exe

For CD/DVD drive, please try    Run now   from the following link:

http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

Good luck.

[Paul_Tikkanen · Accepted solution]

Hi:

You will need to use the XP card reader driver from your notebook's support and driver page.

There is no vista or W7 driver for that card reader.

If the auto install doesn't work, manually install the driver.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-29677-1&cc=us&dlc=en&lc=en&...

[lsmo]

That solved the problem for the missing base system drivers Thanks!

Ran Fixit and did not solve problem with CD DVD not reading CD DVD's.   Am going to replace and see if that solves problem.

[Paul_Tikkanen]

You're very welcome.

If the CD was working on XP then it should work on W7.

Before replacing the unit, try each of resolution steps 2, 3, 4 and 5 from the link below.

One of them should fix the problem if it is not hardware related.

http://support.microsoft.com/kb/314060