missing cd/dvd drivers on new install of win7

[NasirM]

 I have a HP EliteBook 8460p.  Replaced the faulty hard drive with a new Hard drive which was sent by HP.  Tried to do a new, clean install ofWindows 7 Pro but I keep getting an error that says "a required cd/dvd device driver is missing". 

I have read some HP support forum where i need to download Storage Controller Driver

http://h30434.www3.hp.com/t5/Other-HP-Consumer-Products-and-Technologies/missing-cd-dvd-drivers-on-n...

I'm unable to find the Storage Controller Driver, Can some please forward the link to download

http://h20565.www2.hp.com/portal/site/hpsc/public/psi/home/?sp4ts.oid=5056942&sp4ts.pn=SN188UC&sp4ts...

[Paul_Tikkanen]

Hi:

Try this:

Download the drivers from this link below (first or second file listed -- 32 or 64 bit as applicable).

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=23060&keyword=Intel+Rapi...

Extract the files onto a usb flash drive.

With the flash drive and W7 installation media plugged into the machine, boot from the W7 installation media.

After you select the install now option, select the Drive Options - Advanced menu, then select the Load Driver option.

You should now see the storage driver files listed.

If you check the box, it will only include the compatible driver.

Follow the prompts and W7 should install.

[NasirM]

Hi

After I select the install now, the error appear, Browse the USB Drive fro the Storage controller

i also check the box, it  include the compatible driver. select the driver and press next, i get the following error messages

"No new device could be found. Make sure the driver files are correct"

Regards

[Paul_Tikkanen]

Hi:

Are you using a DVD from Microsoft or one that you made from an ISO file?

Sometimes you get that error because of a bad burn of the dvd or the IO file was not complete.

[NasirM]

Is a one i made from an ISO file,

Is there a way i can download WIndow 7 Pro 64bit ISO?

[Paul_Tikkanen]

Hi:

I think that is the problem then.

Hopefully you can find the W7 pro version you need at the link below.

SP1 Media Refresh are the newest files.

http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...

Then use this tool to make the file bootable onto a 4 GB USB flash drive or a DVD.

http://www.microsoftstore.com/store/msusa/html/pbPage.Help_Win7_usbdvd_dwnTool

It is very important to check to make sure the file that you downloaded reports the same size as what it was advertised to be.

For example, some members have gotten a "Download Complete" message but only part of the file was actually downloaded (like 2 GB out of 3 GB).

[NasirM]

Hi

I have download the Win 7 Pro 64bit from the link provide and also use the tool from the link provide to make USB boot drive

However i'm still getting the same message once i click on install Windos?

[NasirM · Accepted solution]

Hi

I have inserted the USB Flash Drive into a different USB Port and it has bypass the error message and is install the Window OS files

Thank for your help

[Paul_Tikkanen]

You're very welcome.

[Iceman33nld]

It's the USB 3.0 port that is causing this, if you use a standard USB 2.0 port you won't get this error message.