missing drivers - AAS, Bitlisten Service, MAP SMS/MMS, Tethering control channel protocol

[Habtget]

can you help me with the name of the driver for the following devices.

AAS

Bitlisten Sevice

MAP SMS/MMS

Tethering control channel protocol

regards,

[EmeraldAvenger]

 Hey there @Habtget,  

Welcome to the HP Support Community where you can ask questions, find solutions and get help from others in the community! I read your post on the HP Support Forums and wanted to reach out to you. 

I understand that you have devices called AAS, Bitlisten Service, MAP SMS/MMS and Tethering control channel protocol under the other devices category in your Device Manager. 

I did look up some of these device names to see if they were affiliated with HP and if there were driver's available. Based on the research I had done, I found that these devices may be linked to external bluetooth devices or cellphones. 

The best suggestion I have to get driver's for these devices is to:

1. Press Windows and X keys together.

2. Click on Device Manager..

3. Right Click on the Device.

4. Click on Update.

You can also do all of your Windows Updates and use the HP Support Assistant to pull in driver's for all of your HP Devices. 

Please let me know if I answered your questions by clicking the 'Thumbs up'.If the troubleshooting steps in this post resolved the issue for you, please click the 'Accept as Solution' button. This will allow others who have the same issue to find the solution also.

Please let me know how this goes! 

Thanks! 

[senorwillburr]

I also had the same problem with "MAP SMS/MMS" and "Bluetooth Peripheral Device."  When I try to update each one, I get this message "Windows Was unable to install your [item name]."
Are there any recent versions of these drivers that I can use to update manually?

Thanks!

[Resolv_S]

Hi@senorwillburr,

Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products

I have read your post and understand that you are unable find drivers for the following and you have an error when trying to find one online. Is that, right?

I recommend you to perform the following in the order provided and check if that works.

Hardware test to make sure there are no hardware issues on the PC.

http://hp.care/2hQuRgZ

Then try performing the system restore and check if that helps.

http://hp.care/2bSk7wj

If nothing works, follow the link blow and perform the complete reset of the PC back to factory settings.

http://hp.care/2byIEKi

This should solve the issue.  Let me know for more solution.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

[senorwillburr]

http://hp.care/2hQuRgZ doesn't apply to me, since I have a Pavillion PC

http://hp.care/2bSk7wj won't help because I have had the issue for a while and it would take forever to restore back to the point when the issue wasn't there, if there was ever a point when it wasn't there...

Resetting has already been done a few times and I won't do it again.

Any way anyone there has a link to a repair tool for the drivers I mentioned?  Or links to the actual drivers?

Thanks!

[Resolv_S]

Hi@senorwillburr,

Thanks for the response.

The diagnosis link is in general to all the models and it can be performed using the steps mentioned in the link below.

http://hp.care/2hQuRgZ

If you still need assistance, then I recommend you to perform the Windows update and check if that solves the issue.

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

[senorwillburr]

Thanks, but that was absolutely NO help at all!

[Resolv_S]

Hello@senorwillburr,

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement

[senorwillburr]

I'll wait for it...