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hany001
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Message 1 of 2
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Flag Post

my laptop is identifying as different model

HP Recommended
pavilion
Microsoft Windows 10 (64-bit)

my laptop is identifying as different model EX.its hp pavilion and when entering the site for identfying it reads thats HP envy

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1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @hany001

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that your HP computer is getting identified as a different model on HP support site.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

I recommend you to try typing the product number of the PC and check whether the product is showing up correctly. HP support site is under maintenance and that could be a reason it is showing up the wrong information.

 

If the issue persists, I recommend you to try after some time and check.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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