my laptop speakers are not working but my headphones work fine

[hifive11]

I have an HP Pavilion g6-1d73us laptop and although my headphones work properly the speakers do not. This is a recent problem.  I have tried troubleshooting with windows troubleshooter with no results. I have checked all the drivers for audio and they check out fine. I have tried driver software with no success. Windows Media Player does not work. I get an error message when I try to use it. What else can I try?   Carl

[MechPilot · Accepted solution]

Hello @hifive11,

I have read your post on how your notebook speakers are not working, but the headphones work fine, and I would be happy to assist you in this matter!

The first step I recommend is to follow this document on No Sound from the Speakers (Windows 7). This should help to restore the sound to your speakers. 

You can also enable the speakers on your computer as the default playback device. This can be done by following the steps below:

1. Click the Start button

2. Click Control Panel

3. Click on Hardware and Sound (sorting the control panel icons by "category"), and then click on Sound

4. Under Playback, you should see one or two speaker icons. One of them should already have a green checkmark next to it (which will be your notebook's headset device). If the second Speakers icon is not visible, right-click in the list of devices and select Show Disabled Devices

5. A second, disabled icon of "speakers" should appear. Right-click this icon and click Enable

6. Test your speakers

If the issue continues, I recommend returning your notebook to a previous restore point before the speakers stopped working. This can be done by following the steps in this document on Using Microsoft System Restore (Windows 7).

Please re-post with the results of your troubleshooting, and I look forward to your reply!

Regards

[hifive11]

Thanks for the help. I tried all kinds of things without success. I was probably using Dragon with headphones when the problem arose. Don't know what I did wrong. Thanks for the successful help. I have played many songs in my music folder now and they now all work. Thanks HP.