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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-12-2014 04:34 PM

HP Recommended

the model of my laptop is a hp pavillivion 15 notebook pc. recently it will not open any of my documents including pictures and word documents. whenever i try it says that is no longer working. what is the cause of this and how can i fix it? please help!

1 REPLY 1

‎10-14-2014 01:26 PM - last edited on ‎03-08-2017 04:39 PM by HP Administrator

HP Recommended

Hey @kyraa ,

 

Welcome to the HP Forums!

 

I see that you're unable to open any files or documents on your Pavilion 15 notebook.

 

Can you please clarify which notebook you have and the installed operating system? For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number? To see which version of Windows you are using click here: Which Windows operating system am I running?

 

Please backup your important files to an external device as soon as possible. Typically when files don't open it means there is no program to open that file type, the file is corrupted, the disk drive is failing and cannot read the file, or there is an infection of sorts.

 

Let me know the results of these tests.

Great-Deku-Tree
I work on behalf of HP

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