my note book pchard drive test failed

[Femi2017]

Laptop failure hard drive test failed

failure Id: OLGD7W-7ML8KM-XD7WLJ-60R903

product id: K3X02EA#BH5

hard drive capacity : 500 GB

hard drive 1

[IT_WinSec]

Hello @Femi2017

Welcome to the HP Support forum. Thanks for posting.

I am sorry for the delay in response.

The code you provided confirms your Hard Disk Drive failed. The HDD is the PC component that stores your data.

Since this is faulty HDD, you will probably not be able to recovery your files. If you want to try to copy/extract your data, please let me know and I will post some instructions.

The code also tells me that your warranty has expired about an year ago back in 2016.

Your options of recovery:

** You will need to replace the faulty HDD - buy it on your own. There are variety of options - vendors you can choose from. You can get it online or from PC retail store, or from HP parts store http://partsurfer.hp.com/

You can also consider installing SSD instead of HDD - this is strongly recommended as SSDs are way faster, more repliable and lighter. More info on SSDs:

>> http://www.computerhope.com/issues/ch001396.htm

>> http://www.pcmag.com/article2/0,2817,2404258,00.asp

** You need HDD with the very same size as the current one or bigger (small will not work) - e.g. if your current HDD is with 500 GB capacity, your new HDD/SDD must also be 500 GB or with bigger capacity. 

If you decide with HDD, choose 500 GB or 1 TB - 7200 RPM  (not 5400 RPM).

** How to replace the faulty HDD with new HDD or new SSD: please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model. Here is the service guide for your PC model >> http://h10032.www1.hp.com/ctg/Manual/c04655216

(page 53/61)

It might be a bit difficult for you to handle the HDD replacement and if you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another. So,

** IF your computer originally came with Windows preinstalled by HP (a.k.a. OEM Windows), then you need to use HP recovery media - DVDs or USB pen drive you have previously created   or   recovery media purchased from HP. Some general info >> http://support.hp.com/us-en/document/c00006110

If there is no recovery media at HP, you can try to contact these 3rd parties

http://www.best2serve.com/page/rcd_landing   OR   http://www.computersurgeons.com/

 to see if they can offer you such recovery media

** IF your computer did not originally come with Windows preinstalled but you later installed operating system on your own, you need to use the OS / Windows installation media and install Windows on your own.

Please, let me know how it goes and do post back if you need assistance. Looking forward to your feeback/reply.