06-26-2010 04:15 PM
recently my hp dv9812us crashed and won't seem to work
when i turn it on and it loads up and no operating system would appear
i used the bios hard drive test and it just says no ide device detected
i took it out and connected using a usb to my other pc and i can access the drive
i put it in the secondary slot and it would show up in the bios
so i'm wondering wat could be wrong with it here?
someone help plzz and thank you
06-27-2010 08:46 PM - edited 06-27-2010 08:47 PM
Have you tried reinstalling it in the laptop? Sometimes a loose connection can cause the problem. It could also be bad, not bad enough that it won't show up as a secondary drive but too bad to boot an OS from. If that is the case, you will have to replace it and boot from your Recovery Disk set to reinstall Windows.
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06-27-2010 10:49 PM
I agree with Cheryl, try to reinstall it and see if the connection was loose. If still no luck, plug it back in to your USB adapter into the other computer and copy a large file back and forth, like a movie, or a bunch of files. I want to know if it fails after a short time, a possible bad hard drive. The hard drive could have an issue that will prevent it from booting an OS but still be usable as a storage device. Run checkdisk or a similar program on it.
Double check your BiOS setting and back sure that something did not get that messed up. If you are unsure, you can reset the BiOS back to factory settings.
06-28-2010 01:02 PM
i have try removing and reinstalling it back into the primary hard drive slot it just won't show up
in the secondary slot it shows up so i ran a hard drive test from the bios and it passed the test so i'm thinking the hard drive should be fine
so it might be the connection on the motherboard that might be the problem
i sadly misplaced my Recovery Disk so that won't be a option for me until i could find them
06-28-2010 09:39 PM
I am curious - what exactly are you describing as the primary hard drive slot and the secondary slot?
The info I can find lists this unit as having a single 250g hard drive, 3g RAM and a lightscribe optical drive with Vista or XP.
There should be a cover on the back with usually 2 screws that covers the hard drive since this is a 17 inch unit. Any chance you could take a picture and post it to flickr.com or filefront.com or photobucket.com so I can see what you are looking at, the locations of the primary and secondary slots? I can only see a listing for a single hard drive in this model.
01-16-2013 03:48 PM
I'm having the same issue, probably same model. I found others with the same problem and all seems related.
03-28-2013 02:13 PM
The only solution to this problem is getting an Operating system Re-Installtion.So pick up your phone dial the customer service and order an Operating System CD....Re-install the Operating System and the problem would be fixed.I have tried it many a times and it worked for me.
Revert back for any queries or clarifications.