older laptop won't connect to new router

[jowen1099]

Unfortunately that didn't fix the problem. I am now on a different laptop to respond to this post because I cannot access the Internet from the laptop with issues. It will not work with WiFi or plugged directly into the Ubee router. I even turned off my anti-virus. The laptop worked just fine with my old Netgear router. I have an even older HP laptop running XP that is working with the new Ubee router. I am stumped.

[Paul_Tikkanen]

Hi:

Sorry that didn't work.

Unfortunately, I am stumped as well.

[jowen1099]

Thanks for trying. I appreciate it.

[Paul_Tikkanen]

You're very welcome.

Sorry I wasn't able to solve your wireless networking issue.

When I am confounded by stuff like that, I normally back up my files and reinstall the operating system.

[jowen1099]

Hey Paul,

I got it fixed. It turned out it was a firewall setting on the router that only affected this laptop. Now all my devices work.

Thanks again for trying to help.

[Paul_Tikkanen]

Anytime.

Glad you were able to figure it out.

Reinstalling the operating system would not have worked in that case!