qualcomm atheros AR9285 802.11b/g/n wifi adapter issue

[Vivi1790]

Hi, so I can connect to the internet, but after a bit, I get disconnected from the network. When I troubleshoot, it indicates that there's an issue with my adapter. It's not a problem with my network as all other devices work fine.

I'm using Windows 8; my laptop is a Pavilion dv6 -3284ca; my wifi adapter is qualcomm atheros AR9285 802.11b/g/n wifi adapter

Let me know if you need more info.

[SuperMario1]

Hello Vivi1790. I understand you are having issues with your network adapter. I am including two Microsoft documents that contain troubleshooting for network adapter issues:

http://windows.microsoft.com/en-CA/windows-8/fix-network-adapter-problems

http://windows.microsoft.com/en-CA/windows/network-connection-problem-help#network-problems=windows-...

If these steps help resolve the issue, let me know. Otherwise, I will continue to help you troubleshoot further. I'm only here to help!

Mario

[Vivi1790]

Sorry, those things didn't work. I ran a test of the adapter while it disconnected me from the network:

Driver installation test
This test is to check the radio driver installation.
The radio's registry keys are OK.
Nic name. . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Driver name . . . . . . . : ATHRX
Driver path . . . . . . . : C:\Windows\system32\DRIVERS\athrx.sys
Driver version. . . . . . : 8.0.0.316
Active Profile Name   . . : Not Found

The radio driver has been installed.



Card insertion test
This test is to check the card insertion.

The card has been inserted.



Card enable test
This test is to check if the radio/driver is enabled.

The radio has been enabled.



Association test
This test is to check your client adapter's association to an access point.
Link Status . . . . . . . : Not Associated

Your client adapter is not associated to an access point.
Configure the radio card and set SSID and other properties.


Authentication test
This test is to check authentication.

Authentication test bypassed, because authentication is not in use.



Network test
This test is to check your network settings.
Your IP address: 0.0.0.0.

You have not configured your computer to use the client adapter.
Use the Network icon in the System Preferences application
to set the network configuration for your client adapter.

[SuperMario1]

Thank you for the information. The next troubleshooting step is to update the drivers of the adapter. Please navigate the Atheros website and search the product to find the correct drivers. Hopefully, this resolves the issue, since troubleshooting is scarce after this. Let me know what happens after you accomplish this task.

Mario

[Vivi1790]

Sorry, it didn't work. Should I just get a USB wireless adapter? What are my options? Thank you for helping.

[SuperMario1 · Accepted solution]

You can try a USB wireless adapter. If that works, that will narrow down the root cause. If it doesn't work, it will narrow down the issue to one conclusion. There isn't much troubleshooting left that you would want to perform, so I think an adapter is a good idea.

Mario

[Vivi1790]

Ok, thanks! I have to wait a few days before getting a USB adapter, but if it doesn't work, what would be the last conclusion?

[SuperMario1]

That conclusion honestly depends on what happens with the USB adapter. If it works, the adapter in the computer could be faulty. If not, there are faulty wireless drivers, most likely.

[Vivi1790]

With the USB adapter, I haven't had a single issue. I'll just use that from now on. Thank you so much for your help and patience!

[SuperMario1]

Not a problem, I was happy to help. If you have any other questions or concerns, please let me know. I'm only here to help!
 

Mario