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recovery usb drive i ordered is not working correctly, fails install at end while installing drivers
03-23-2017 07:05 AM

My laptop had a bad Hard Drive so i put a new one in and purchased usb recovery drive from hp.com. I install OS but it fails at end of installation while installing drivers. I have taken pics of screen when it fails. i believe the usb file is corrupt. I ran HP utilities test on HD and it passes.
03-23-2017 07:10 AM

Hi @sjdejr,
Is there any error message that you are getting when running the recovery?
When does the recovery installation fail?
Does it complete with the installation? and when it asks you to restart the unit, please remove the USB, otherwise it will reboot to the USB and get into a loop mode.
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03-23-2017 07:32 AM - edited 03-23-2017 07:33 AM

Hi:
See if making your own plain W8 installation media works...
This file will work with the W8 OEM product key in your notebook's BIOS.
https://docs.google.com/file/d/0B0W9PBigPy94aVJWSndyTFNFMzg/edit?pli=1
Use this tool to transfer the ISO file to a 4 GB or higher USB flash drive or DVD.
https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool
Then go to your notebook's support and driver page to install the drivers and available software you need.
If that works, I would suggest you contact HP and see how you can get a refund for the recovery media you purchased.
03-23-2017 07:41 AM

Hi @sjdejr, you can also call HP Tech support and get a replacement of the recovery media.
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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