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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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@notebook-pc wrote:
windows7 64 bit

Hello notebook-pc.

The two most common causes for this error are related to the hard drive and memory.  Please begin by running the diagnostics on both.  Here are the steps for the hard drive and here are the steps for the memory.  Make sure to post the results for both.

Also, what is your product number?  This document can show you where it is located.

Have a great day.  

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Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

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@ArvindAshok wrote:
Hi my notebook shows error in hard disk .. While booting up it how's up http://www.hp.com/go/techcenter/startup this and I press f2 fr hard disk check and it shows REPLACE HARD DISK1
What am I to do please help me .

Hello ArvindAshok.

You need to replace your hard drive.  What is your notebook's product number?  This document can show you where it is located.

Have a great day.

---------------------------------------------------------------------------------------------------
Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

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@wameboselawa wrote:

My Laptop say. Contact the web site above after running startup repair. It ran for about half an hour and then screen has this web address. What can I do to get it working again. Not sure if it was the problem is.


Hello wameboselawa.

You should run the diagnostics on both your hard drive and memory as these are the two most common causes.  Here are the steps for the hard drive test and here are the steps for the memory test.

Also, I'll need your product number to provide further instructions.  This document can show you where it is located.

Have a great day.

---------------------------------------------------------------------------------------------------
Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

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@Skarfas wrote:
screen says hard disj error i need help

Hello Skarfas.

To confirm that your hard drive is experiencing problems please run the hard drive diagnostic.  Here are the instructions.

You'll most likely need to replace your hard drive.  What is your notebook's product number?  I can use this to locate detailed instructions.  This document can show you where it is located.

Have a great day.

---------------------------------------------------------------------------------------------------
Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

HP Recommended

@Candy13 wrote:

i am having a rebooting problem with my HP dv6-6140us and need a link to download a windows7 64bit recovery disc! 

 


Hello Candy13.

You can not download recovery discs.  If you have not previously created your own discs and are unable to access the Recovery Partition on your hard drive you'll need to contact HP Support and order the discs.  The number for US/Canadian customers is 1-800-474-6836.  If you're in another part of the world you'll need to visit HP Support Worldwide to get your region's contact information.

Have a great day!

---------------------------------------------------------------------------------------------------
Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

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@Jove wrote:

Hi,

 

I was using cooling pad on my laptop and suddenly the cooling pad is not working anymore and I forget to disconnect the USB connector on it. After a few days everytime I open my laptop a message will appear that the cooling pad is not working and I need to remove it or I have to log on to this site to ask for assistance. I already remove the connector of the cooling pad to my laptop but still the message is still appearing everytime I open my laptop. What should I do? Please advice. Is it healthy for the laptop to use a cooling pad? Also advice. Thank you so much.


Hello Jove.

There is nothing unsafe about using a Cooling Pad.  It sounds like there is some software related to the cooling pad installed on the machine which is trying to detect the product.  If you uninstall this software it should remove the message.

Have a great day.

---------------------------------------------------------------------------------------------------
Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

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@Ar1una wrote:

I have a hp pavilion g series pc and it was bought new with Windows 7 Home Premium installed. I later ran it because it got infected and replaced it with Windows 7 Ultimare.  It updates ebery now and then from the windows website. Now I am seeing message at the right hand corner of my screen saying windows 7 build 7601. This copy is of windows not genuine and a pop up message saying I am a victim of counterfeit software. How do I get rid of this message?


Hello Ar1una.

Please take a look at this article from Microsoft Support.

Have a great day.

---------------------------------------------------------------------------------------------------
Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

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when i click primary hard drive disk self test it says hard disk not exist

 

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Boot device not found. Please install an operating system on your hard disk. Hard disk (3fo) F2 system diagnostics for more information please visit: www.hp.com/go/techcenter/startup This is the error message that came up. Thank you
plz help me as early possible
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Hi

My system detected that the cooling operation is malfunctioning and i dont know how to make it work. My fan is not broken, all i know is that somethibg must have loosen up. I want to open my laptop but i dont know how to open the fan part.
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