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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-12-2013 11:43 AM - last edited on ‎04-20-2016 10:19 AM by HP Administrator

HP Recommended

Hello saputara. I understand your Windows is not starting correctly. To assist you thoroughly, I require more clarification on what happens. Please respond to this post with clarification on the issue, and the following information:
 

1. The computer model number. If you require assistance locating this information, please reference this website: http://support.hp.com/us-en/document/c00033108

2. Your operating system. If you require assistance locating this information, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system

3. Have you installed any new hardware on this computer, before the issue appeared?

4. Have you installed any new software or drivers on this computer, before the issue appeared?

 

Please respond as soon as possible. I look forward to your response.

 

Mario

I worked on behalf of HP.

‎11-14-2013 08:26 AM

HP Recommended

Screen has this message.

‎11-14-2013 11:38 AM

HP Recommended

Hello gramacypk. I'm going to need a little more clarification on this issue. Please provide the exact message, so I can respond with appropriate troubleshooting.

 

Mario

I worked on behalf of HP.

‎11-14-2013 03:54 PM

HP Recommended

i was trying to restart my computer, suddenly it failed to restart and just display the website for more  infomation. please help me so that my computer can work again.

 

‎11-14-2013 04:04 PM - last edited on ‎04-20-2016 10:23 AM by HP Administrator

HP Recommended

Hello yagara. I understand your computer failed to restart. Have you seen this issue appear multiple times? In order to assist you, I do require the following information:

 

1. The computer model number. If you require assistance locating this information, please reference this website: http://support.hp.com/us-en/document/c00033108

2. Your operating system. If you require assistance locating this information, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system

3. Have you installed any new hardware on this computer, before the issue appeared?

4. Have you installed any new software or drivers on this computer, before the issue appeared?

 

5. What is the exact error? Provide a screenshot if you can.

Please respond as soon as possible. I look forward to your response.

Mario

I worked on behalf of HP.

‎11-14-2013 07:23 PM

HP Recommended
My hp pc also said this how did u fix it

‎11-14-2013 07:27 PM

HP Recommended
How do I get to that if I have no computer

‎11-15-2013 08:27 AM

HP Recommended

after half an hour screen becomes black & shut down when i again on system tells go to www.hp.com/techcenter/startup

‎11-15-2013 11:53 AM - last edited on ‎04-20-2016 10:24 AM by HP Administrator

HP Recommended

Hello techcentre. I understand your computer will shut down unexpectedly and then produce an error when it starts again. I would like to know the exact error that is produced. Also, to assist you thoroughly, I require more clarification on what happens. Please respond to this post with clarification on the issue, and the following information:

1. The computer model number. If you require assistance locating this information, please reference this website: http://support.hp.com/us-en/document/c00033108

2. Your operating system. If you require assistance locating this information, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system

3. Have you installed any new hardware on this computer, before the issue appeared?

4. Have you installed any new software or drivers on this computer, before the issue appeared?

Please respond as soon as possible. I look forward to your response.

Mario

I worked on behalf of HP.

‎11-15-2013 05:25 PM

HP Recommended
My notebook says the same thing, can you help?
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