screen says: www.hp.com/go/techcenter/startup

[Daniel_Potyrala]

@jjmyu

Hi,

Please reset IE settings by running Microsoft Fix It from the link below:

How to reset Internet Explorer settings

Try to open www.hp.com/go/techcenter/startup link again in Internet Explorer.

If it is shuting down by itself then I suspect overheating.

Check the link below:
How to prevent and deal with overheating.

[Daniel_Potyrala]

@amrelsamman

Hi,

Please check the link below:

System Fan is not Operating Correctly

[Daniel_Potyrala]

@Laureen629

Hi,
Please test RAM and HDD.
In below guide you will find all informations how you may do this:
How to test RAM and HDD (Hard Drive).

[Daniel_Potyrala]

@DanielleBeth

Hi,
Check the link below:
How to prevent and deal with overheating.

[Laureen629]

Thanks for assistance, contacted HP, my hard drive is the issue and am awaiting the new one.  Again, appreciate the help.  Extended warranties are a good thing. . .

[agomez6691]

hello, i am getting an error message everytime i start up my laptop with the website above.. it says something about the battery or hard drive. my computer seems to turn off on me when it gets to 50%. do i need a new battery?

[AhmedHussein10]

when I start mt HP laptop it says contact with Hp.com

[rayo134star]

hola tengo una hp mini netbook y al momento que la prendo aparece algo de smart hard disk error f2 sistem diagnotics enter continue startup

[tmrewards500]

my computer having start up problem when i on my computer shows press the esc key for start up menu . when i press esc key what shall i do can any one help me to solve this problem . tq

[Daniel_Potyrala]

@agomez6691

Hi,

Please test your battery by using HP Battery Check.