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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

@jjmyu

 

Hi,

Please reset IE settings by running Microsoft Fix It from the link below:

How to reset Internet Explorer settings

 

Try to open www.hp.com/go/techcenter/startup link again in Internet Explorer.

 

If it is shuting down by itself then I suspect overheating.

Check the link below:
How to prevent and deal with overheating.

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
HP Recommended

@amrelsamman

 

Hi,

Please check the link below:

System Fan is not Operating Correctly

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
HP Recommended

@Laureen629

 

Hi,
Please test RAM and HDD.
In below guide you will find all informations how you may do this:
How to test RAM and HDD (Hard Drive).

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
HP Recommended

@DanielleBeth

 

Hi,
Check the link below:
How to prevent and deal with overheating.

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
HP Recommended

Thanks for assistance, contacted HP, my hard drive is the issue and am awaiting the new one.  Again, appreciate the help.  Extended warranties are a good thing. . .

HP Recommended

hello, i am getting an error message everytime i start up my laptop with the website above.. it says something about the battery or hard drive. my computer seems to turn off on me when it gets to 50%. do i need a new battery?

HP Recommended

when I start mt HP laptop it says contact with Hp.com

HP Recommended

hola tengo una hp mini netbook y al momento que la prendo aparece algo de smart hard disk error f2 sistem diagnotics enter continue startup

HP Recommended

my computer having start up problem when i on my computer shows press the esc key for start up menu . when i press esc key what shall i do can any one help me to solve this problem . tq

HP Recommended

@agomez6691

 

Hi,

Please test your battery by using HP Battery Check.

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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