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06-04-2013 04:35 PM
This followed a blue screen event .. I went to the bios diagnostic and the hard drive is not found .. Although it shows up on the bios list of hardware .. I need a new drive don't I ?
06-12-2013
03:01 PM
- last edited on
02-23-2017
07:30 PM
by
OscarFuentes
Hello neecee46,
I see that you are wanting to reset your laptop. I would like to help with this issue but I need some information.
Can you provide the model and product number of the computer? Here is a link that shows how to find that information.
What operating system are you using?
06-12-2013 03:03 PM
Hello Ajohn94,
I see that you are getting a hard disk error code on your computer.
In most cases with a hard drive error the hard drive will need to be relpaced. Can you provide the model and product number of the computer.
