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‎01-23-2013 10:12 AM - edited ‎01-23-2013 10:13 AM

HP Recommended

Good morning iRobyu.  

So, you have the 64-bit version of Windows.  That means you will want to install this version of Microsoft C++ Runtime 2008 and Microsoft C++ Runtime 2010.  

 

I am glad you asked that question iRobyu.  When you see "x86" (x86's Wikipedia entry) it is referring to 32-bit hardware/software.  It specifically refers to Intel based processors which are in all consumer PCs.  When 64-bit processors came out they ammended the name.  So, if you see "x64" or "x86_64" it refers to the 64-bit version of Intel-based processors.

Windows has a 64-bit version to utilize the different technology but a lot of software does not.  So, when Windows needs to install a piece of 32-bit software it installs it to Program Files (x86).  You will need the C++ libraries for your version of Windows which is 64-bit.  Even though the software itself is 32-bit.  

I feel like this explanation may be a tad confusing.  So, just let me know if I need to reword it or if you have any question.  I look forward to seeing if this fixes your issue.  

Have a great day!

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Click the "Accept as Solution" button if I resolve your issue.

‎01-24-2013 07:45 AM

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Im so glad I've ended registering & asking up here. You are so kind sir! Thank You for your responses.. So im going to download the Windows 7 64-bit.
Microsoft C++ Runtime 2008
Microsoft C++ Runtime 2010 .. I' will and ill keep u posted. Thnks!

‎02-05-2013 01:17 AM

HP Recommended
it didnt worked. 😞

‎02-05-2013 09:55 AM - edited ‎02-08-2013 10:09 AM

HP Recommended

Hello again iRobyu.

Ensure that you have the most up to date version of the .NET Framework and then reboot.  Here is a link to download the latest version.  

 

If this doesn't resolve the problem I'd like you to check your Event Viewer.  If you're unsure how to do this you can take a look at this article from Microsoft.

 

I hope you have a good day! 🙂

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Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

‎08-29-2013 04:04 PM

HP Recommended
I'm having an issue after I did a system recovery nothing opens up not even Internet explorer every time I try to open it, it give an error msg saying the application has failed to start because its side by side configuration is incorrect
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