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‎05-30-2017 03:29 AM - last edited on ‎05-30-2017 08:25 AM by Retired

HP Recommended

Hi there, 

 

The following errros appears in the system event logs. 

 

the device, \device\harddisk0\dr0, has a bad block.

 

The laptop is out of warranty now.  

 

HP Pavilion Notebook - 15-ab254sa (ENERGY STAR)  Warranty status details for your product: Expired Check another product

Serial Number [Personal Information Removed]

Product NumberN7K30EA

 

Could you please confirm that, the hard disk is under warranty. 

 

Thanks 

1 REPLY 1

‎05-30-2017 04:24 AM

HP Recommended

Hello @boobalan5,

 

Welcome to FORUM !!!

 

There is no seperate warranty for the Hard Drive. 

 

If HP has to replace the bad hard drive, the unit should be under warranty.

As you say that the unit is not under warranty, HP will not be able to replace it for you unfortunately and you will have to buy the harddrive.

 

I request you run the Hard drive test from the BIOS to confirm the harddrive failure.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

 

 

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