cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
crowbird1
New member
1 0 0 0
Message 1 of 2
127
Flag Post

unable to scan to mac computer

‎02-17-2017 10:30 AM

HP Recommended
Product: hp envy 5540 K7C85A
Operating System: macOS 10.12 Sierra

Unable to scan from printer to computer.  I have followed all the instructions from HP Utility on the computer and printer but the message is that a connection has not been completed.

0 Kudos
1 REPLY 1
mdklassen
Level 12
11,043 11,017 577 1,689
Message 2 of 2
Flag Post

‎02-17-2017 11:04 AM

HP Recommended

 

First, the "obvious" things:

 

1. Is the printer powered-on?

2. Is the USB cable tightly-plugged into both the computer and the printer?

3. If you have a friend with a PC laptop, connect the scanner to that PC, and try to complete a scan-and-capture.

 

Is it a brand-new scanner, still under "warranty" ?  It might be defective.

 

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation