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‎02-17-2017 10:30 AM

HP Recommended
Product: hp envy 5540 K7C85A
Operating System: macOS 10.12 Sierra

Unable to scan from printer to computer.  I have followed all the instructions from HP Utility on the computer and printer but the message is that a connection has not been completed.

1 REPLY 1

‎02-17-2017 11:04 AM

HP Recommended

 

First, the "obvious" things:

 

1. Is the printer powered-on?

2. Is the USB cable tightly-plugged into both the computer and the printer?

3. If you have a friend with a PC laptop, connect the scanner to that PC, and try to complete a scan-and-capture.

 

Is it a brand-new scanner, still under "warranty" ?  It might be defective.

 

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