• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-17-2017 10:30 AM

HP Recommended
Product: hp envy 5540 K7C85A
Operating System: macOS 10.12 Sierra

Unable to scan from printer to computer.  I have followed all the instructions from HP Utility on the computer and printer but the message is that a connection has not been completed.

1 REPLY 1

‎02-17-2017 11:04 AM

HP Recommended

 

First, the "obvious" things:

 

1. Is the printer powered-on?

2. Is the USB cable tightly-plugged into both the computer and the printer?

3. If you have a friend with a PC laptop, connect the scanner to that PC, and try to complete a scan-and-capture.

 

Is it a brand-new scanner, still under "warranty" ?  It might be defective.

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.