-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Archived Topics
- Notebooks Archive
- Re: usb controller 15-r163nr
Create an account on the HP Community to personalize your profile and ask a question
03-15-2017 02:26 AM
Good day!
I need the correct dtiver for usb controller. I've found some driver, installed it. But now only 1 of 3 usb-ports works, and other 2 of 3 ports do not work.
Please direct me a correct driver.
03-15-2017 03:11 AM
Hi,
Have you installed this driver:
Driver Port Replicator HP 3005pr USB 3.0 | 7.6.56275.0 Rev.A | 50.7 MB | September 19, 2014 |
Original text:
Драйвер репликатора портов HP 3005pr USB 3.0 | 7.6.56275.0 Rev.A | 50.7 MB | 19 сен 2014 г. |
from here:
http://support.hp.com/ru-ru/drivers/selfservice/HP-15-Notebook-PC-series/7234951/model/7492672
Hope it helps,
David
03-15-2017 03:40 AM
Actually, I did it quite first. After installing another driver - Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver_4.0.6.60.zip
- 2 of 3 ports started to work. But the 3-rd port didn't work.
The last thing I tried was to install this driver - USB_3.0_Win7_64_4.0.0.36.zip
But the situation didn't change. Now 2 ports work and the 3-rd one - doesn't work.
Ofcoase it is better, but I'd like to understand if it is instrumental problem or I need another USB driver.
03-15-2017 04:08 AM
Hi,
It could be that one of the ports is not working (defective) since the other two are working. Try uninstalling all the usb drivers you installed (from device manager) and install these 2 drivers:
1.
Intel host controller USB 3.0 driver | 3.0.0.16 A | 5.5 MB | November 3, 2014 |
original text:
Драйвер контроллера хоста Intel USB 3.0 | 3.0.0.16 A | 5.5 MB | 3 ноя 2014 г. |
2.
Driver Port Replicator HP 3005pr USB 3.0 | 7.6.56275.0 Rev.A | 50.7 MB | September 19, 2014 |
original text:
Драйвер репликатора портов HP 3005pr USB 3.0 | 7.6.56275.0 Rev.A | 50.7 MB | 19 сен 2014 г. |
From here:
http://support.hp.com/ru-ru/drivers/selfservice/HP-15-Notebook-PC-series/7234951/model/7492672
See if it changes the situation.
Let me know,
David
03-15-2017 04:27 AM
Thank you for answer.
But as I said the first thing I tried was exectly installig these two drivers, you're recommending now.
but after it's installing no one port of 3 worked.
Then I tried to install different drivers. Something changed only after installing those drivers I mentioned previous post.
So I mean may be there is any other correct driver or I'd like stop with during result?
03-15-2017 06:02 AM
I'm not shure in this fact, because as I installed those two drivers, no one port worked.
Two ports started working after installing other driver.
But I suppose there may be more usefull driver, that can help me make the 3d usb port alive.
So I'd like to know if it exists. If yes, so what exactly?