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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-12-2017 11:32 AM

HP Recommended
Product: HP 15-ay012nl
Operating System: Microsoft Windows 10 (64-bit)

Good evening, 

my OS windows 10 Home 64 doesn't start anymore. I tried several times to restart the system but it doesn't work. 

Previously I removed some programs and I interrupted the disinstallation. Could this be the cause? In any case now the OS doesn't start even if I try to restore the system. It tells me that no restore point exists. Furthermore I tried to enter the system with safe mode but the it was impossible. How can fix my problem without installing the OS from the beginning?

 

thank you for your answer in advance

Alessandro

3 REPLIES 3

‎04-12-2017 04:00 PM

HP Recommended
Hi Alessandro


Kindly repair install Windows 10: https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

No it would not format hard drive and delete data


Regards

Visruth
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‎04-13-2017 09:03 AM

HP Recommended
Thank you very much for your answer but in the meantime I fixed the issue making backup of data and using HP tool for restore the OS at factory level. It has been the quickest solution.

Best regards
Alessandro
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‎04-13-2017 09:11 AM

HP Recommended

Glad to know it's resolved.

You're very welcome.

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