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BeemerBiker
Level 11
‎09-10-2024 08:45 AM
Views : 428
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Driver Problems:  How to find the date and version of a driver.

 

If you have blue screen problems (BSOD) you may have old drivers that need to be updated.   There is also a possibility that Microsoft released  a driver that is not compatible with your hardware. This does not happen too often, but when it does you need to roll back the driver to your old HP driver.

The device manager can be used to check the date and version of the driver you are using. The images below show dates for a Realtek audio driver and an Intel Wi-Fi driver.

Note that the Realtek is older and cannot be rolled back. Possibly there is a newer release. The Intel driver is recent and can be rolled back. Use the the latest HP Support Assistant to find the latest HP released drivers.

Typically, if there is a driver problem, a yellow or red colored warning will be displayed by the Device Manager.

The Windows BSOD will show an error code. It would be useful to know the error code and also the context when the error codes shows up. For example, if playing a certain game triggers the error code then it is likely a video driver problem.  If it occurs when powering up, it could be a disk drive or memory problem.

BeemerBiker_0-1725456799325.png

 




BeemerBiker_1-1725456799343.png

 

 

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