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Level 15
( Views : 1,666 )

Question


I can’t hear any music from my computer. My sound isn’t working in Windows.
No audio at all from YouTube videos, music/media players, Windows system sounds, etc.

Can you help ?

No sound heard.jpg


Answer

 

  • The first troubleshooting step you should try is to restart your computer. Sometimes a single application can take control of your sound device and not let any other apps use it, but you can release that control by restarting.

 

Here are a few other steps you can try if the problem persists after restarting

 

  • Run the audio troubleshooting toolin Windows
  • Try connecting headphones or a set of external speakers and see if you can hear sound from them
  • Open Control Panel -> Sound
    Set the default sound device to make sure your computer is sending audio output to the correct device
  • If your computer came with Windows 10 or 8.1 installed, you can restore the original sound driver in HP Recovery Manager, or update the driver through Device Manager
  • If you upgraded your computer to Windows 10, you can update the sound driver in Device Manager
  • Hard reset your notebook

 

** These solutions and more are explained in detail in this HP guided troubleshooter => http://hp.dezide.com/ts/start.jsp?guide=soundweb.net&as=true&section=social&sfs=forum

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation