Can’t hear any sound from my computer. What should I do ?

[IT_WinSec]

Question

I can’t hear any music from my computer. My sound isn’t working in Windows.
No audio at all from YouTube videos, music/media players, Windows system sounds, etc.

Can you help ?

Answer

• The first troubleshooting step you should try is to restart your computer. Sometimes a single application can take control of your sound device and not let any other apps use it, but you can release that control by restarting.

Here are a few other steps you can try if the problem persists after restarting

• Run the audio troubleshooting toolin Windows
• Try connecting headphones or a set of external speakers and see if you can hear sound from them
• Open Control Panel -> Sound
  Set the default sound device to make sure your computer is sending audio output to the correct device
• If your computer came with Windows 10 or 8.1 installed, you can restore the original sound driver in HP Recovery Manager, or HP PCs - Device Manager Information (Windows 10, ‌‌11 )
• If you upgraded your computer to Windows 10, you can update the HP Notebook PCs - Advanced sound troubleshooting in Windows 10
• Hard reset your notebook

** These solutions and more are explained in detail in this HP guided troubleshooter => http://hp.dezide.com/ts/start.jsp?guide=soundweb.net&as=true&section=social&sfs=forum

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