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Level 15
( Views : 4,947 )


I can’t hear any music from my computer. My sound isn’t working in Windows.
No audio at all from YouTube videos, music/media players, Windows system sounds, etc.

Can you help ?

No sound heard.jpg



  • The first troubleshooting step you should try is to restart your computer. Sometimes a single application can take control of your sound device and not let any other apps use it, but you can release that control by restarting.


Here are a few other steps you can try if the problem persists after restarting


  • Run the audio troubleshooting toolin Windows
  • Try connecting headphones or a set of external speakers and see if you can hear sound from them
  • Open Control Panel -> Sound
    Set the default sound device to make sure your computer is sending audio output to the correct device
  • If your computer came with Windows 10 or 8.1 installed, you can restore the original sound driver in HP Recovery Manager, or update the driver through Device Manager
  • If you upgraded your computer to Windows 10, you can update the sound driver in Device Manager
  • Hard reset your notebook


** These solutions and more are explained in detail in this HP guided troubleshooter =>




:LightBulb:We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation