HP frequently uses SSDs from Samsung, Western Digital, Intel and a others as shown below..
If you suspect you have problems with your drive, you should run the HP UEFI diagnostics
and select the drive test. Make sure you have the latest UEFI diagnostics.
HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are invoking the UEFI diagnostics.
There is an updated diagnostics package here.
Look for the phrase 'issues outside the OS', and
expand the '+' symbol to click the download button.
The version of the UEFI diagnostics is shown at the left of that download button.
When you press F2 to run diagnostics please ensure the version is the new one. |
HP will release SSD firmware updates as needed. Use the latest HP Support Assistant (HPSA) to
find if firmware updates are available. Possibly a firmware update can solve a drive problem.
Firmware updates for SSD drives are sometimes listed in the Software and Drivers web page of your HP system.
If you replaced or upgraded your SSD then you should check with the manufacturer to see if a
firmware update is available. Most manufacturers do not provide updates for products out of warranty,.
If the UEFI diagnostics or the HP PC Windows Diagnostic still indicate your SSD is defective then it needs to be replaced.
Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center
If out of warranty and you have some technical skills, replacing the SSD on your own is a viable cost saving option.
Make sure that you verify that the SSD you purchase matches the format and interface of the original SSD by checking the specifications document for your laptop .
SSDs that are of type SATA-III are different from NVME SSDs. They are all M.2 physically but are not always interchangeable even if they will fit in the socket.
If your system can still boot then you should clone the old drive to the new one and then remove and replace it with the new SSD. Typically you can purchase a USB adapter for the new SSD and connect it to a USB port of your laptop or desktop to do the clone. Western Digital and Samsung provide cloning software or you can search for free tools. |
If your system cannot boot then insert the new SSD and use your backup image. If you do not have a backup then use either Cloud Recovery or Client Cloud recovery to create USB Windows installation media. You will need a USB flash drive of no larger than 32GB. The USB Windows installation media can then be used to attempt a factory restore. Note that the HP cloud recovery will have all the required drivers. You can then use your USB SSD adapter and forensic tools to possibly recover your documents. Other options to install Windows include the use of a utility called RUFUS to create Windows installation media from a Windows 11 ISO file or the Windows 10 ISO. Ask a the Notebook or Desktop forum for help with Cloud or Client restore or using the Rufus install tool. |
